The majority of e-commerce and retailers face the challenge of customers buying and using a product before returning it for a full refund. We’ll let the numbers do the talking: in the US alone, between 5-6.5% of all returns in the retail industry were fraudulent in 2017. As the total sales were $3.51 trillion and the return rate was 10%, this equals a loss of $17.6-$22.8 billion in return fraud. That’s billion with a b.
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